In the contingency times we are in today, it is very important to maintain social distance and at the same time reduce the probability of failure in our instruments.

ECN Automation together with our partner Endress Hauser offers the remote support service whereby our technical support experts ensure your installed base of instruments, software, and/or automated solutions keep running smoothly.

Our service experts will execute and restore your device remotely or guide you through custom processes by direct access with a guaranteed prompt response, this will minimize the risk of process interruption and quickly restore operation.

  • This service will save on travel times, per diem and especially in production downtime.
  • Remote support via live video transmission or direct connection to your device.
  • Health monitoring of the installed base to proactively inform in case of malfunctions.
  • The level of assistance is tailored to your needs and is available 24 hours a day.

 

We have personalized service contracts with guaranteed availability and response time, ask about our packages.

ECN automation stays by your side.

 

Ing. Christian Arroyo
Service Industrialization Leader