Main automation contractor MAC
Process Information & Industry 4.0 Solutions
Metallurgical Optimization SuiteMet®
Life cycle services
PRODUCTS ADDED VALUE SERVICES AND LIFE CYCLE ASP ENDRESS+HAUSER
24/7 remote service
The remote support service is a very convenient contract to speed up the resolution of problems and reduce the risks of shutdown, with the confident of an expert support anytime. Remote support also reduces costs associated with transfers and waiting.
COVID-19 this 24/7 remote support contract complies with restrictions and allows experts to have access to your control systems at all times.
Description of remote technical support service.
The service consists of a support policy that covers the following scopes:
Information technology systems for industries
How 24/7 remote support works
24/7 Remote Support Contract
Contact technical support by Phone / Cellphone / WhatsApp / Chat / E-mail.
A specialist from the support center receives the request, assigns a case number and collects the information on the problem.
The specialist analyzes information and looks for a solution.
The specialist communicates the solution to the client, if necessary, connects remotely to carry out the diagnosis and solution.
The specialist follows up on the support case, generates a report and closes the case. Satisfaction survey sent.
Remote connection tool
Chrome remote desktop
Audiovisual tool Vuforia Chalk
This tool is for making video calls with integrated augmented reality, which allows you to create marks in the image to indicate instructions to follow, the marks are intelligent and remain anchored to the objects shown in the image (Example Valve, Pump, Keypad, etc.).
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1797 W University Dr STE 174Tempe, AZ 85281
+1 (480) 219 2020
Phoenix | Tucson
Blvd. Paseo Río Sonora SurNo. 69 C.P. 83270Hermosillo, MX
+52 (662) 215 64 50
Cd. Mexico | Monterrey | Guadalajara
18 Calle 24-69 zona 10, Edificio Pradera, Torre 2, oficina 1108. Ciudad de Guatemala, Guatemala.
+502 2302 2224
Cd. de Guatemala
Av. Albert Einstein 17, local 1-4, Edificio Construmarket, Antiguo Cuscatlan. San Salvador, El Salvador
+503 780 30111
Narciso de la Colina 421Oficina 902Miraflores, Lima, Peru
+51 (1) 512 86 06
Lima | Trujillo
+56 947 85 7848
For more information please read the terms and Conditions.